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Visit the "Exchanges and Returns" section to check that your return request can comply with the seller's conditions. You have 14 days from receiving the package to start the return procedure. Download the form found at this link:

Form for returning goods

Reasons for Return:
It arrived damaged; I ordered the wrong model/wrong size; Other (Specify reason)
Returned or exchanged items must be sent to us within 14 days of receiving your order.
To make a return, follow the steps below:
- Fill out the form in its entirety and send a copy of the form (or legible photo) to:
servizioclienti@jomix.com or via Whatsapp at +39 3513187947
- The Seller will send you a response accepting or rejecting the return request within 48 working hours.

- Once you have received confirmation of return from the Seller, place the goods intact and in the
original packaging together with the purchase receipt and this return request.

After verification, if it is a product problem, we will arrange collection via express courier. If it's not a product problem, please
- Send the package via express courier or postal service to the following address:

JOMIX ITALIA SRL

Via della cisternola,85 00155 rome rm

-Once the package has been received and the actual conditions of integrity have been verified, the customer will have
right to receive a refund, within 14 days of returning the goods.

Return and Exchange Policies
As soon as we receive your package we will check that the conditions of the item comply with the exchange or return procedure. If so, you can decide whether to: replace the item with another, receive a discount voucher for the same amount to use on your next purchase or opt for a refund equal to the price of the returned item. In the event of a return, the amount paid will be returned to you within 14 days. You will be contacted by our customer service to whom you can communicate your preference