Terms and conditions

Terms and conditions


These conditions ("General Conditions of Sale") govern the offer and sale of products on the website www.jomix.com (hereinafter the "Site") of the company JOMIX ITALIA SRL with headquarters in Via Appia Nuova, 669 00179 Rome, Fiscal code and VAT number: 16390921001 REA number: RM-1653841 © 2023 and the purchaser of the products that qualifies as a consumer (i.e. only a natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out, hereinafter "Customer"). Each order implies acceptance of these General Conditions of Sale. It is recommended to view and read the General Conditions of Sale carefully before ordering any product on the Site.


These General Conditions of Sale exclusively regulate the offer and sale of products to Consumers on the Site of the Company JOMIX ITALIA SRL based in Rome, Via Appia Nuova, 669 00179 Rome, apply exclusively to products delivered to Clients in Italy at the time which the shipment takes place. In these General Conditions of Sale, the Republic of San Marino, the Vatican City and the Swiss Confederation are considered excluded from the Italian territory.

JOMIX ITALIA SRL reserves the right to modify these General Conditions of Sale at any time, at its sole discretion and without notice. Any changes made will be considered valid from the date of publication of the document on the Site and will only be applied to orders placed after that date.


The order sent by the customer has the value of a contractual proposal and implies knowledge and full and unreserved acceptance of the General Conditions of Sale in force at the time of the order.

By placing the order, the customer declares to have read the General Conditions of Sale available on the Site and to have accepted them. The language available to the Customer to conclude the contract through the Site is Italian. In order to make purchases through the Site, the customer must be of legal age (18 years) and have the ability to act that the Customer declares to have at the time of purchase.

Product delivery

The presentation of the products on the site does not in any case constitute an offer to the public but only an invitation to the customer to formulate a contractual purchase offer. The information relating to the Products is reported on the Site, for each product, through textual and photographic contents which have the sole purpose of presenting the products for sale, since the chromatic aspects may not represent the real product with absolute fidelity, also due to the browser or monitor used by the customer. The company JOMIX ITALIA SRL, for these aspects, does not guarantee the absolute coincidence between the image on the site and the real product. The products are sold with the characteristics presented on the Site at the time the Customer sends the order.

The availability or non-availability of the Products is indicated on the Site for each product.

If the product is available, the order will be confirmed and the product, carefully packed, will be delivered to the address specified by the customer on the order form. In the event that the requested product is not available, the customer will be promptly informed and the order will be cancelled. Delivery to the address specified by the customer will be made without undue delay approximately within three working days from the order confirmation date. However, the company will not be responsible for any delays.

JOMIX ITALIA SRL reserves the right to modify the information relating to each product, the assortment of products present on the Site and their availability at any time and without notice.


The sale price of the products, expressed in Euros and inclusive of VAT, is the price in effect at the time of the order on the Site. Any change in the VAT rate could be immediately reflected in the price. The price does not include handling and shipping costs. The total amount due (including any additional expense in addition to the sale price, such as shipping and cash on delivery costs) is indicated on the order confirmation page before final forwarding of the order and must therefore be paid. for its entirety in a single solution.

The company JOMIX ITALIA SRL reserves the right to change the prices of the products and the management and shipping costs at any time and without notice.

The company JOMIX ITALIA SRL constantly verifies that the prices shown on the Site are correct; however, due to technical problems not immediately detected, it may happen that the price shown for one or more items is clearly lower than the price normally applied, net of any discounts and/or promotions in force.

If the customer detects that the price of one or more of the products available for purchase is clearly lower than that normally applied, even net of any discounts and/or promotions in force, he is requested not to complete the order procedure for the aforementioned products and to promptly report the anomaly by sending an email to the email address : servizioclienti@jomix.com

If the customer nonetheless completes the order procedure, the company JOMIX ITALIA SRL reserves the right to cancel the order, promptly notifying the customer and refunding any sum already paid in favor of the same. In this case, the company JOMIX ITALIA SRL will not be obliged to deliver the goods ordered.

Terms of payment

The methods of payment for the products are indicated in the "Methods of payment" tab on the online site

Shipping and delivery

The shipping cost is indicated in the "Shipping costs" tab on the online site

Right of withdrawal

The customer has the right to withdraw from the contract within 14 working days of delivery of the goods. The exercise of the right of withdrawal must take place following the procedures indicated in the "Changes and returns" section

Payment security

The site is equipped with a security system. The bank details are encrypted and protected through the SSL coding procedure to ensure absolute confidentiality. Your bank details will not be accessible to third parties on the Internet. For this reason, the credit card number must be entered for each new order.


The purchase of the product is subject to the provisions of Legislative Decree no. 206/2005 (Consumer Code) and subsequent amendments. The warranty concerns the product that presents lack of conformity and cannot be invoked in case of negligence and/or carelessness in the use and/or maintenance of the product by the User.

Applicable law

The contracts are understood to be finalized in Italy and are subject to Italian law.

Intellectual property

The trademarks, names, textual and graphic contents, illustrations and images reproduced on the Site cannot be used except in an exclusively private context. Any total or partial reproduction of the Site is strictly prohibited, and no right to the contents and brands reproduced on the Site derives from access to the Site or from the purchase of the Products.

Articles and images online

The company JOMIX ITALIA SRL declines all responsibility regarding the possibility that, due to a particular configuration of the computer used by the Customer or its malfunctioning, the colors of the products displayed on the site present slight differences compared to the original ones.

The images contained on the jomix.com website are the exclusive property of JOMIX ITALIA SRL; any use of these images, not authorized by a written consent of the company JOMIX ITALIA SRL, will be prosecuted according to the law. For more information contact: customerservice@jomix.com

Processing of personal data

Information on the processing of personal data pursuant to art. 13 of the European Regulation n.679/2016 concerning the protection of individuals with regard to the processing of personal data (GDPR) and of the art. 13 Legislative Decree 196/2003 - Personal data protection code.

Data Controller

The Data Controller of the participant's personal data is the Company. JOMIX ITALIA SRL based in Via Appia Nuova,669 00179 Rome , Fiscal Code and VAT number 16390921001 REA number: RM-1653841

The Data Controller guarantees maximum confidentiality in the processing of personal data, in accordance with the provisions of current legislation on the protection of personal data.

Specific security measures are observed to prevent data loss, illicit or unauthorized use and unauthorized access.

Purpose of the treatment

The personal data of the interested party will be processed for purposes strictly connected to the purchase of the product. In particular: a) management and execution of the contractual relationship and related obligations; b) fulfillment of obligations established by laws, regulations, community legislation, as well as the instructions prepared by the authorities and supervisory bodies.

Recipients of the treatment

The data will not be disclosed and may be known, within the necessary limits and for the purposes indicated, by employees and collaborators, as persons in charge or managers, as well as communicated to external subjects, such as companies belonging to the group JOMIX ITALY SRL in Italy and in Europe, suppliers, couriers, banks and companies that process data on behalf of the owner and of which JOMIX ITALY SRL could be used in the management of the contractual relationship and the service provided or for organizational needs of its business. These subjects have been appointed as data processors.

The Data Controller ensures from now on that any transfer of data outside the EU will take place in accordance with art. 44 ff. of the Regulation and the applicable legal provisions by stipulating, if necessary, agreements that guarantee an adequate level of protection.

Type of data processed

The Data Controller processes the personal data necessary for the purchase of the product, in particular name and surname, contact details such as e-mail address and mobile phone number, address of residence or domicile.

The Owner may also save cookies, as described in more detail in the "Privacy Policy" section.

Method and Duration of treatment

The data, together with the information relating to the order, will be kept for the time necessary to provide assistance and support in the event of a return and/or resolve any problem relating to the order and, in general, for the management and execution of the contractual relationship and of the relative fulfillment of obligations established by laws, regulations, community legislation, as well as by the instructions prepared by the authorities and supervisory bodies.

Rights referred to in Articles 7 of the Code and 15,16, 17, 18, 20 and 21 of the Regulation:

The subjects to whom the personal data refer have the right at any time to obtain confirmation of the existence or otherwise of the same data and confirmation that they are being processed or not, to know their content and origin, verify accuracy or ask for them to be integrated, updated or corrected. Furthermore, they have the right to request cancellation, transformation into anonymous form or blocking of data processed unlawfully, as well as to oppose in any case, for legitimate reasons, their processing.

Requests must be addressed to the Company. JOMIX ITALY SRL based in Via Appia Nuova,669 00179 Rome , Fiscal Code and VAT number 16390921001 REA number: RM-1653841 , in the person of the Data Protection Officer (so-called Data protection officer DPO), by sending an email to the email address: servizioclienti@jomix.com

It should also be noted that the interested party has the right to withdraw consent at any time without prejudice to the lawfulness of the processing based on the consent given before the revocation, without prejudice to the consequences indicated below regarding a possible refusal to provide such personal data.

The interested party also has the right to lodge a complaint with a privacy Guarantor Authority. The provision of data is optional. However, failure to provide the requested data may make it impossible to establish or continue, in whole or in part, the contractual relationship and to follow up on requests for service provision.


For questions and clarifications related to the Site, the General Conditions of Sale, online purchases, the status of an order, the return of products or refunds, the Customer can contact Customer Service at the e-mail address: servizioclienti@jomix .com